For frequently asked question about every product, please check following FAQ item first!

 •  A-Z Video Converter Profession- FAQS  

 •  AVI MPEG MOV RM WMV iPod MP4 Converter - FAQS  

 •  A-Z Video Converter Ultimate - FAQS  

 •  A-Z iPod Video Converter -FAQS

 •  A-Z WMV Video Converter-FAQS

 •  A-Z MPEG VCD DVD Video Converter-FAQS 

 •  A-Z PSP Video Converter-FAQS

 •  A-Z RealPlayer Video Converter-FAQS

 •  A-Z QuickTime Video Converter-FAQS

 •  A-Z AVI DIVX XIVD Converter-FAQS

 •  A-Z Zune Video Converter-FAQS

 •  A-Z Apple TV Video Converter-FAQS

1.why I should register A-Z software?

You can use the trial version free, but trial version is limited function, and we need food for living, so we do need your support.

2.When I convert realmedia files, the application stop at some point sometimes, with the progress and preview screen not changed, how can I fix the problem?

This is because the realmedia splitter control is changed to old version. so follow the steps:
(1) go to the folder A-Z Video converter installed, you could see RealMediaSplitter.ax file.
(2) doulbe click the RealMediaSplitter.ax file to register the control.
(3) if it show the "windows cannot open this file" dialog, select "Select the program from a list".
(4) in "Open with " dialog, click "browse" , select "C:\\windows\\system32\\regsvr32.exe" to open.
(5) Now you convert the rm files again , it should be OK.

3.What happens after I send in the order?

Normally, you will receive your registration information within 72 hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us by email support@to3gp.net We will be glad to help you.

4.When I convert WMV files , the conversion finished soon without any output file, how can I fix the problem ?

This is because you have not install the Windows Media Format Runtime Library for supporting WMV,ASF files. download it from here and install it.

5.I want to convert MOV files to other files , but it doesn't work . What can I do ?

You should firstly install QuickTime Player for support MOV,QT files.

6.Is online order secure or any other guarantee about user's money?

Yes, it is 100% secure and fast.If you are not satisfied with our product, we promise your money refund in 30 days.

7. What is AVI?

Audio Video Interleaved - A multimedia file format for storing sound and moving pictures in RIFF format developed by Microsoft. An AVI file can use different codecs and formats so there is no set format for an AVI file unlike for example standard VCD video which sets a standard for resolution, bitrates, and codecs used.

8. What is ASF?

The Advanced Systems Format (ASF) is the file format used by Windows Media. ASF is an extensible file format designed to store synchronized multimedia data. It supports data delivery over a wide variety of networks and protocols while still proving suitable for local playback.

9. What is MPEG-4?

Latest compression method standardized by MPEG group, designed specially for low-bandwidth (less than 1.5MBit/sec bitrate) video/audio encoding purposes. One of the best-known MPEG-4 encoders is DivX which since version 5 has been fully standard-compliant MPEG-4 encoder.

10. What is DIVX?

DivX™ is a new format for digital video, much like MP3 is a format for digital music. DivX™ is the brand name of a patent-pending video compression technology created by DivXNetworks, Inc., (also known as Project Mayo). The DivX™ codec is based on the MPEG-4 compression standard. This codec is so advanced that it can reduce an MPEG-2 video (the same format used for DVD or Pay-Per-View) to ten percent of its original size.

11. What is XVID?

XviD is an ISO MPEG-4 compliant video codec. It's not a product but an open source project which is developed and maintained by people around the world.

12. What file format does A-Z Video Converter support?

Please refer to Supported Media File page.

We offer a free trial version for the customer to experience. You may download it from http://www.to3gp.net/download.html.
A-Z Video Converter is not a freeware, the trial version is limited 50%.

14. How to purchase A-Z Video Converter?

We offer an online purchase link which is encrypted and secure. Just go to www.to3gp.net/purchase.html to fill in your payment information, immediate online delivery !

15. What info should I prepare for technical support?

please collect the following information and E-mail us. We will respond you as soon as possible:

Product Order-ID
Product’s version number
Windows Operating System’s version
Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
The error message
The time and process descriptions about your troubles.
A screen shot of the error message and displaying window are strongly welcomed.

Email: support@to3gp.net
Website: www.to3gp.net